Quality Improvement
In every project we plan and execute, we seek the most cost- and time-effective approaches. Whether it is an I.T. project, a corporate initiative, or maybe you just need help rethinking how your organization functions - we have the skills to help you build better quality improvement.
Remnant’s expertise is built on the principals of Industrial Engineering, Six Sigma, Operations Research and Project Management.
5 Steps to True Quality Improvement
We do not believe in cookie cutter quality improvement approaches; however we do follow a tried and true path to obtain engineering and quality results. That method is to Define your problem, Measure it, Analyze root causes, implement Improvement, and maintain Control of your solution. In the Six Sigma world, this is also referred to as DMAIC:
Define:
Defining your goal’s parameters is the first step towards finding a solution. Scoping out the problem, in turn, helps us scope out the project. Client surveys and cross-functional team brainstorming sessions are proven effective tools.
Measure:
We believe in the old saying, “you can’t improve what you can’t measure.” Therefore, it is critical to determine the metrics that define your problem — e.g. failure rates, process cycle times, number of delays, etc. We can then apply powerful statistical tools that confirm the accuracy/precision of those metrics.
Analyze:
Once we know what’s going on, we can then figure out the root causes. Remnant will use the appropriate analytical tools for your unique situation. The process may cause and effect diagramming, Pareto analysis, activity base costing, or just asking plenty of questions. We use a variety of statistical tools and mathematical models to tackle complex problems and confirm findings.
Improvement:
Designing, testing and implementing a new improvement requires innovation and scientific analysis. Remnant has the skills to fit your needs. If required, our consultants are proficient in operations research tools such as linear programming, queuing modeling, and network analysis. Moreover, we are capable in using simulation programs or Design of Experience software to confirm the best makeup of your solution. However, what is most important to us is engaging you and members of your organization throughout the process. Your experiences, ideas, and “buy-in” are valuable to ensuring the success of a new solution.
Control:
Lastly, we implement the improvement, and work with you in establishing safeguards to maintain its impact on the system. We can train your staff on various monitoring and measurement techniques to help continue the success of the new design.
